What should I do if the heater in my new house leaks? Comprehensive analysis of response measures and rights protection guide
Recently, as the northern region enters the heating season, "new house heating leakage" has become a hot topic on social platforms and home forums. Many owners reported that newly delivered new homes had water leakage problems when they were heated for the first time, causing property damage and neighbor disputes. This article will provide you with structured solutions based on the hot topics of discussion across the entire network.
1. Network-wide statistics on heating leakage problems in the past 10 days

| Platform | Amount of related topics | Main types of complaints |
|---|---|---|
| 23,000 items | Leakage at pipe joints (68%) | |
| Zhihu | 450+ questions and answers | Valve leakage (25%) |
| Douyin | 120 million views | Floor heating water distributor failure (42%) |
| Owners Forum | 780+ posts | Cracked pipe welding points (33%) |
2. Five steps for emergency treatment
1.Close valve immediately: Locate the heating inlet valve (usually located in the pipe well or kitchen) and turn it clockwise until it is completely closed
2.Protect electrical appliances: Use a dry towel to block the path where the leakage spreads, and unplug the electrical appliances in the affected area.
3.Receive water and divert water: Place a bucket/basin under the leakage point. If there is a large area of water leakage, a tarpaulin can be used to guide it to the floor drain.
4.Take photos to collect evidence: Take photos of leaking parts, damaged items and water meter readings from multiple angles (note to keep the timestamp)
5.Contact maintenance: New houses should contact the property/developer first, and the builder must handle it free of charge during the warranty period.
3. Key points of responsibility identification and rights protection
| Cause of water leakage | Responsible party | Legal basis |
|---|---|---|
| Pipe welding defects | construction unit | Article 40 of the Regulations on Quality Management of Construction Projects |
| Valve quality is not up to standard | Developer/Supplier | Article 33 of the "Measures for the Administration of Commercial Housing Sales" |
| Caused by private modification | The owner himself | Article 53 of the Property Management Ordinance |
| Stress test failed | Heating company | "Technical Regulations for Operation and Maintenance of Urban Heating Systems" |
4. Preventive measures and acceptance suggestions
1.Pressure test before heating: The property is required to conduct a 6-8 kg pressure test, with a pressure holding time of no less than 30 minutes.
2.Key inspection areas: Weak links such as pipe interfaces, valve threads, water distributor copper parts, etc.
3.buy insurance: It is recommended to purchase "household property comprehensive insurance". The annual fee is about 200-300 yuan, which can cover water leakage losses.
4.Acceptance documents: Be sure to ask for copies of the "Heating System Acceptance Record" and "Concealed Project Acceptance Form"
5. Expert advice
Professor Wang, an expert on heating and ventilation at the China Academy of Building Sciences, pointed out: "First-time heating leaks in newly built residences are often caused by residual welding slag in the pipes during construction, leading to seal failure. It is recommended that owners require pipe network flushing before decoration. If a loss occurs, rights can be safeguarded through the project quality complaint channel of the Housing and Urban-Rural Development Committee, and a dedicated person will usually handle it within 30 working days."
A recent case of collective rights protection in a community in Chaoyang District, Beijing, showed that professional testing confirmed that batch water leakage was caused by substandard pipe wall thickness. In the end, the developer paid a total of 870,000 yuan in repair compensation costs.
Tips from this article: Keep the house purchase contract, quality warranty and other documents. The minimum warranty period for the heating system is 2 heating periods. If you encounter pushback, you can call the 12345 citizen hotline to complain.
check the details
check the details